Shipping policy
We believe that true artistry takes time. Each piece is crafted with meticulous care and intention, and we want to ensure your creation arrives in perfect condition. This policy outlines our shipping and fulfillment procedures.
1. Order Processing Time
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Ready-Made Pieces: We are committed to fulfilling all ready-made orders within 10-15 business days (Monday to Friday, not including holidays) from the date your order is placed.
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Custom & Made-to-Order Pieces: As these are unique creations born from your personal narrative, their processing time will vary. We will provide you with an estimated timeline for creation during your custom design consultation.
2. Shipping Rates & Delivery Estimates
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Shipping charges for your order will be calculated and displayed at checkout.
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We ship all orders via Canada Post
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Please note that the estimated delivery time at checkout does not include our order processing time. Shipping times will vary depending on your location.
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Domestic shipping typically takes 2-5 business days after fulfillment. International shipping can take 7-21 business days after fulfillment.
3. Shipping Destinations
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We ship to most countries worldwide.
4. International Shipping, Duties, and Taxes
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Please be aware that for international orders, you may be responsible for paying customs duties, taxes, and fees upon delivery. These charges are not included in our shipping rates and are the sole responsibility of the customer.
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We cannot be held responsible for any delays in shipping caused by the customs process in the destination country.
5. Order Tracking
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You will receive an email confirmation with your tracking number once your order has been shipped. This email will allow you to track the progress of your package online.
6. Lost or Damaged Packages
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Ggamaki is not responsible for any packages that are lost or damaged during transit.
7. Contact Information
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If you have any questions about your order or our shipping policy, please contact us at ggamaki.shop@gmail.com